Field Service Management Software: Reasons to Use

Field Service Management Software: Reasons to Use

Field Service Management Software has become a valuable resource for many organizations. Service-based companies like pest control, roofing, carpet cleaning, and  HVAC commonly use FSM software. Industries such as oil and gas, healthcare, manufacturing, and construction can also use FSM software.

Managers can efficiently schedule employees for tasks and measure their productivity using FSM software. Companies can gain other benefits from using FSM software solutions, including resource optimization, reduced costs, and improved customer service.

 When companies are looking for an FSM software solution, there are some key features they should look for. Let’s discuss these features in more detail below!

Top 7 Features to Look For in Field Service Management Software

1. Mobile Accessibility

One thing that managers should look for in an FSM solution is a mobile app. If the app can be used on iOS and Android devices, field workers can easily access customer information and communicate with co-workers while at a job site. Users can also receive dispatches and updates directly through the mobile app. Mobile top field service management software allows technicians to complete multiple job orders within a certain timeframe without returning to the office to receive updates.

2. Dynamic Scheduling

Another feature that managers should look for in an FSM system is dynamic scheduling. Dynamic scheduling is the process of using software to schedule employees for tasks and job orders based on metrics such as their availability, current location, and skill sets. With dynamic scheduling, service-based companies can assign the right technician for a particular task, which can help improve customer service.

3. GPS

Managers should also ensure their selected Field Service Management Software includes GPS tracking. Field workers can use the software’s GPS to plan optimal routes to job sites so they can arrive in a timely manner. Managers can also use the software’s GPS to track the locations of employees and equipment. Some FSM solutions include integrations with Google Maps.

4. ArcGIS Integration

Another feature to look for in an FSM software system is ArcGIS integration. ArcGIS technologies allow users to view data layers showing where utility lines are buried. This feature is important for companies that perform digging projects since impacting utility lines can result in issues such as high costs and injuries.

5. Real-Time Communication

Managers should look for an FSM solution that offers real-time communication. Field workers can be more efficient when they can communicate with clients, managers, and other workers directly from the software. For example, a technician can send a client an “on my way text.” Workers should also be able to seamlessly send instant messages and emails to each other through the Field Service Management Software.

6. Ticketing

Managers should also look for an FSM solution that includes a ticketing feature. With ticketing software, customers can send help requests for a project through a client portal. Within the software, tickets can be split or merged. Also, users can reassign tickets to other workers within the company. Once a job has been completed, employees can mark the ticket as being fulfilled via the software’s mobile app. Some FField Service Management Software include heat maps where users can see how many tickets are in certain locations.

7. Time Tracking

Finally, managers should ensure their selected FSM system has a time tracker. While in the field, employees can use the time tracker to measure how long it takes them to complete a task. The time tracking information can be inputted into invoices so clients can be billed accurately for the services they requested. Time tracking can also be used in the office so managers can ensure that employees are being productive.

Similar software of management

Selecting an Field Service Management Software

Now that we know the features to look for in an FSM system, let’s talk about the steps you, as a manager, should take in choosing a software solution for your company. The first thing you should do is conduct research. Read about various FSM software solutions to see if they include the features mentioned above. Then, you should read reviews on sites like G2 or Capterra to see what other people say about the software. After comparing reviews, you can see if the software you want includes free trials. Free trials allow your staff to try out the software before you fully integrate it into your organization.

Wrapping It Up

Field service management software is a valuable resource for service-based companies to use. With FSM software, managers can efficiently schedule workers for the tasks they are best suited for. Many FSM solutions available on the market can help you fulfill your needs, such as Talygen FSM. Talygen FSM includes features such as mobile app accessibility, dynamic scheduling, GPS and ArcGIS integration, real-time communication, ticketing, and time tracking. Contact Talygen today to learn more!


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